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AAA Driver Education

Drug and Drink Drive Behaviour Change Program (DDDBCP)

The ‘Drink and Drug Driver Behaviour Change Program’ is a program approved by VicRoads under the Road Safety Act 1986.  AAA Driver Education is one of a number of providers approved by VicRoads to deliver Drink and Drug Drive Behaviour Change Programs.

Delivery Locations

We offer the Drug and Drink Drive Behaviour Change Programs  Melbourne CBD, Heidelberg, Frankston and Ringwood.  Additional locations will be posted in the future.

 

Booking

At the time of booking please have the letter you received from VicRoads confirming your need to attend the Behaviour Change Program, if you received one.  This can be sent via a text or emailed to help ensure you are enrolling in the correct program.

 

Payment

To secure your place in a Program full payment must be made at least 5 days prior to the commencement of the program. This payment can be made via cash, card or direct debit.  Call 9450-0888 to arrange payment.

 

Fees

 

Payment type

Fee

Notes

Full Fee paying

$350

Includes $67 VicRoads Program Cost Recovery Fee

Concession rate

$300

Includes $34 Vic Roads Program Recovery Fee

Please Note: To access concession rates you must provide a valid form of concession during your application (online or over phone) and bring the concession card to the first session

 

When attending the Behaviour Change Program

·         We will require photographic ID that identifies you and your current address, as registered with VicRoads.  (If you need to bring additional evidence to demonstrate your identity and current address, please read VicRoads’ standards of acceptable identity documents. (https://www.vicroads.vic.gov.au/licences/evidence-of-identity/types-of-identity-documents)

 

·         Bring a pen

 

 

Conditions of Attendance

·         Attend and participate unaffected by alcohol or other drugs.

·         Attend on time.  It is advisable to be early as the program starts at the stated start time and late comers will be treated as non attendees.

·         You must attend both sessions to complete the program. If you miss a group session and/or cancel, you will need to secure a spot in another program and pay for the program again

·         It is expected that all participants contribute to a safe and inclusive therapeutic environment.

·         Disruptive and aggressive behaviour is not acceptable and will result in expulsion from the group and the requirement to secure another spot in another program at full cost.

·         We request that all participants respect the rights and privacy of other group members and do not disclose personal information of other group members to people outside of the program (particularly information that would identify people, such as names).

 

Cancellations and Refunds Policy

You must advise us of your need to cancel your place in a program at least 5 business days before the commencement of your first session to receive a refund. If you fail to notify us you will need to rebook to secure a place in another program at full cost, including our fee plus the VicRoads recovery fee.

Consider if you wish to Cancel your place or transfer to another session – see Transfers Policy below.

 

Transfers Policy

Please note that your payment is a reservation only for the program dates you have booked.  We expect that you will attend the two dates advertised for each program.  If you wish to transfer your booking to other dates as advertised, then you must advise us of this more than 5 business days before the commencement of the first session.  Transfers will only be allowed where there are vacancies available in alternative programs and you provide us with sufficient notice to make arrangements for replacement participants in the program. With sufficient notice (more than 5 working days) we will accept your request without additional charges.  Transfers requested with less than 5 business days notice will require a new spot to be secured at full cost.

Participants may not switch the second day of their booked program.


Communication with VicRoads

AAA Driver Education will provide information to VicRoads and to the courts in relation to your completion of the Behaviour Change Program and any referral recommendations our facilitators make.  We will collect and use your information for the purposes of our internal reports and for any VicRoads Program evaluation processes.

 

Feedback, evaluation and complaints

All participants are offered the opportunity to provide feedback via completing an evaluation form at the conclusion of your Behaviour Change Program. Your feedback is confidential and is collated by AAA Driver Education and is used to inform improved services. It is also provided to VicRoads as part of our reporting requirements.

If you wish to give a compliment, raise a concern or register a complaint then you may contact the AAA Driver Education DDDBCP Account Executive directly on (03) 9450 0888.

We also provide our AAA Driver Education Complaints Form that you can submit to  This email address is being protected from spambots. You need JavaScript enabled to view it. or forward it by mail to:

 

AAA Driver Education
VicRoads DDDBCP Account Executive
PO Box 699, Heidelberg VIC  3084

Feedback, compliments and complaints may also be provided directly to VicRoads by following this link or call VicRoads on 131 171.